Below are the general terms and conditions governing the use of our transfer services with Bookride.
Bookings can be canceled free of charge up to 12 hours before the scheduled service time. This policy does not apply to special services such as weddings, events, parties, tours, high-end vehicles, or transfers subject to specific availability, where free cancellations are not accepted.
After this period, any modification must be requested and approved by the company or local provider. If the change is not approved and the customer does not show up at the pickup point, the service will be considered provided and will still be charged.
Within the 12-hour period prior to service, both modifications and cancellations are free, and the customer may adjust the booking as needed. Refunds, when applicable, may take up to 30 days depending on the customer's bank.
Each unplanned stop requested during the journey will have an additional cost of €10, provided it is brief and on route (for example, a bathroom stop or dropping off a companion). Stops for coffee or other activities involving longer waiting times are not included in this fee and will be assessed as extra waiting time or service extension.
Our service does not include booster seats or baby seats free of charge. If needed, customers must check current rates on our website and request the accessory in advance.
Important: Correctly indicating the number and type of child restraint systems (seats, boosters, etc.) is solely the customer's responsibility. If they are not properly requested or if a child does not have the legally required system during the trip, any sanction or fine imposed by authorities will be assumed by the customer, not by the company or the driver.
If luggage volume exceeds the trunk capacity of the booked vehicle, using empty seats to carry suitcases is not allowed. In that case, the customer must choose between leaving part of the luggage behind or accepting the service as a no-show. The customer may also arrange an alternative on their own.
Transporting pets must be requested and accepted in advance, and animals must travel in an appropriate carrier. This service may incur additional costs.
Weddings
Services booked for weddings, both for the couple and for guest transportation, have a fixed price of €600 (VAT included), payable in advance. This amount is non-refundable under any circumstances.
Parties and Concerts
The service must be fully paid before it starts. The customer must agree with the driver on the pickup time for the return. If the outbound trip is paid directly to the driver, the return trip must also be paid to keep the service.
If the customer does not appear at pickup, the driver will apply a 5-minute courtesy window and perform the following actions: one call to the main number, another to an alternate number if available, and a WhatsApp message. If the customer still does not appear, the service will be considered a no-show and non-refundable.
Events
Once the final list of transfers for an event is received, no modifications will be accepted for already confirmed services. Only new transfers may be added. For punctuality and logistics reasons, passengers from different flights will not be grouped in the same vehicle, as delays are common.
Availability-based services
Services subject to specific availability will be honored as agreed. In these cases, customer delays do not modify the service start time. Waiting time starts from the agreed time, and any excess will be billed directly. Once payment is made, the booking cannot be modified or canceled.
Tours
Tours do not allow cancellations or modifications. Service starts at the time set in the booking (normally 9:00 a.m.), and tour time is counted from that moment. Return time may be extended if agreed between driver and customer, with the corresponding additional cost.
Important: As a general rule, our company does not include tour guides within the regular service. If an exception is made, it will carry an extra cost and must be confirmed in advance.
High-end vehicles
Due to limited availability of this type of vehicle, bookings must be fully prepaid. They cannot be modified or canceled and are non-refundable under any circumstances.
Airports
Include 1 hour of free waiting from the time indicated in the booking (not from flight landing time). Once the customer exits arrivals, any additional time will be charged as extra waiting, especially if the delay is voluntary.
If the plane does not land or the customer does not answer the phone within the courtesy period, the service will be considered a no-show and no refund will be issued. The driver may wait longer, but this will be billed as additional time.
Train stations and ports
Have a 15-minute courtesy window from the time indicated by the customer. If the customer contacts the driver and the driver agrees, extra waiting time may be charged.
For transfers from or to homes, hotels, restaurants, offices, or other locations not linked to stations or airports, a 5-minute courtesy window applies.
If the customer does not appear or respond within that period, the driver will place one call to the main number, another to an alternate number if available, and send a WhatsApp message. If there is no response, the service will be considered a no-show and non-refundable.
The customer is responsible for proper use of the vehicle during service. Any damage, unusual dirt, vomiting, food or drink residue, pet hair, or misuse of the vehicle will result in a cleaning charge, with a minimum of €50, which may increase depending on the extent of damage or cleaning time required.
A no-show occurs when the customer does not arrive at the agreed point at the scheduled time and does not respond after the free waiting period and contact attempts by the driver. In that case, the vehicle leaves, the service is considered provided, and no refund applies. If the driver decides to wait beyond the established time, an additional cost will apply.
Standard cars: €50/hour
VIP cars: €70/hour
Standard vans: €60/hour
VIP vans: €100/hour
Force Majeure
The company will not be liable for delays, cancellations, or inability to provide the service due to force majeure, such as extreme weather conditions, strikes, demonstrations, road closures, armed conflicts, or other events beyond reasonable control of the company or local provider.
Customer Behavior
The driver reserves the right not to start or to interrupt the service if the customer engages in offensive, violent, or threatening behavior, is visibly under the influence of alcohol or drugs, or represents any safety risk for the driver or vehicle. In such cases, the service is considered provided and non-refundable.
Data Verification
It is the customer's responsibility to verify the accuracy of all details provided during booking (date, time, pickup and destination address, flight or train number, number of passengers, vehicle type, etc.). The company is not responsible for errors resulting from incorrect or incomplete customer information.
Access and Physical Limitations
The driver is not required to access narrow roads, unpaved terrain, private properties, or difficult access areas that may pose a risk to the vehicle or the driver. In such cases, the service will be provided at the nearest safe point possible to the indicated destination.
Punctuality Recommendation
Customers are strongly advised to be ready at least 5 minutes before the agreed pickup time. Punctuality helps ensure smooth service and prevents delays or no-show situations.
Limited Liability
The company is not responsible for delays caused by incidents in flights, trains, traffic, airport or railway decisions, nor for economic losses resulting from delay or inability to provide the service in such cases.
Language and Legal Validity
In case of discrepancy between different language versions of this document, the Spanish version shall prevail. This document has full contractual validity and is governed by the laws in force in the country where the service is contracted.
Payment Method and Invoicing
Services must generally be paid through our website or via payment link. For service providers, bank transfer is accepted. In certain exceptions, payment can be made directly to the driver. American Express cards are not accepted. Standard cards (Visa, Mastercard, etc.) are accepted. Customers may request an invoice at the time of booking.
Forgotten Items
Customers are advised to carefully check the vehicle interior at the end of the trip to ensure no personal belongings are left behind.
The company is not responsible for personal items left in vehicles. If any are found, they will be stored for 7 calendar days.
The customer can recover them by assuming any shipping or logistics costs.
Jurisdiction and Venue
For any dispute arising from this contract, both parties expressly submit to the Courts of Oviedo, waiving any other jurisdiction that may correspond by present or future domicile.
The company reserves the right to modify these terms and adjust fares without prior notice. The applicable terms will always be those in force at the time of booking.
You may make a booking through our website with an established fare; however, this fare is always indicative, even if already paid. If your location does not match the established fare or the service price is higher for any reason, we will contact you so you can decide whether to cancel the booking or make the corresponding additional payment.